Privacy Policy

Introduction

Fren ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using Fren, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Display name (optional)
• Authentication credentials

Conversation Data

To provide our AI companion service, we collect and store:

• Text messages you send to Fren
• Voice conversation transcripts
• Conversation history and context
• Memories and preferences you share with Fren

Usage Information

We automatically collect certain information when you use the Service:

• Device type and operating system
• App version
• Usage patterns and feature interactions
• Crash logs and performance data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Personalize your experience and remember your conversations
• Process transactions and manage your subscription
• Send you important updates about the Service
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues
• Comply with legal obligations

Third-Party Services

We use trusted third-party services to operate Fren:

AI Processing

Your conversations are processed by AI service providers (such as Google AI) to generate responses. These providers process your messages in accordance with their privacy policies and our data processing agreements.

Authentication

We use secure authentication providers to manage your account and protect your credentials.

Payment Processing

Subscription payments are processed through Apple's App Store and RevenueCat. We do not store your payment card information directly.

Cloud Infrastructure

Your data is stored securely using Supabase, a trusted cloud database provider with industry-standard security measures.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating the Service, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority
• Safety: To protect the rights, property, or safety of Fren, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. Conversation data is retained to maintain continuity in your relationship with Fren.

You may request deletion of your data at any time (see "Your Rights" below). Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and associated data directly within the app (Settings → Account → Delete Account)
• Export: Request a portable copy of your data
• Withdraw Consent: Opt out of optional data processing

To exercise these rights, you can use the in-app settings or contact us at the email below.

Children's Privacy

Fren is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

hello@tryfren.com